If a desired email is already in your junk folder, you can mark the email as “not spam” to help train the Charter spam filter to not send those types of messages to your spam folder in the future. To keep important email out of your junk folder, you can add the sender’s email address to your (Spectrum) safe sender list. Add an email address to your Spectrum safe sender list We’ll discuss these in more detail below. As a final resort, you can change the way spam is handled so that ALL messages, spam included, are soreted into your inbox. When messages go to the Spam folder, or when you want to make sure future messages don’t end up in spam, there’s a couple things you can do: mark messages as not junk and manually add the sender’s email address to your safe sender list (or “white list”). To keep your inbox clean from unwanted emails and to help protect you against malicious messages, Spectrum Webmail uses spam filtering solutions. As good as spam filters are, mistakes can be made. Often, this process happens silently behind the scenes, but the process can become very apparent when you don’t receive a message you need. Spam filtering is an excellent tool email providers use to help manage the unending flow of unwanted email messages sent every day. To combat this, email providers utilize sophisticated filters that attempt to sort the legitimate email ( ham) from the unwanted messages (spam). Email is an essential communication tool and nearly everyone has an email address (or five), but it’s ubiquitous nature makes it a popular target for unsolicited marketing messages, also known as spam.
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